ALL PRICE NOT INCLUDE INSTALLATION

Warranty & Return Policy (保修与退换货政策)

Thank you for shopping at https://autogatemasters.easy.co/. By purchasing from us, you agree to the following terms and conditions:

1. No Return, No Refund Policy (不接受退货/退款)

  • Final Sale: All products sold are non-returnable and non-refundable once the packaging has been opened or the item has been dispatched.
  • Change of Mind: We do not accept returns due to a "change of mind" or if the customer purchased the wrong item. Please ensure compatibility before placing an order.

2. WARRANTY PERIOD (保修期限)

A. Full Set Items (Core Parts)

  • Motor, Control Panel & Transformer: 1-Year Warranty
  • Remote Control, Receiver & Backup Battery: 3-Month Warranty

B. Spare Parts (Individual items, not in a full set)

  • All individual spare parts: 3-Month Warranty

C. Hardware & Accessories

  • All hardware items: NO WARRANTY


3. Warranty Exclusions (不在保修范围内的情况)

The warranty is strictly VOID if the damage is caused by:

  • Improper Installation: Wrong wiring connection or DIY installation errors.
  • Misuse: Improper use or overloading the system.
  • Natural Disasters: Thunder, lightning strikes, or floods.
  • External Factors: Electricity surges, burn marks on the board, or water intrusion (Water intruder).
  • Human Factors: Physical damage, tampering, or unauthorized repair.


4. Warranty Claim Procedure (保修索赔流程)

  • Shipping Costs: For any warranty claim or repair, the delivery cost (both ways) to send the item back to our service center shall be fully borne by the customer.
  • Proof of Purchase: A valid invoice or receipt from our official website is required for all claims.
  • Inspection: EKO GATE ALUMINIUM SDN. BHD. reserves the right to inspect the product. If the damage is found to be within the "Exclusions" (e.g., burn marks or water damage), the warranty claim will be rejected.


5. Final Decision

EKO GATE ALUMINIUM SDN. BHD. (2019010314) reserves the right to make the final decision on any warranty claim and may amend these policies at any time without prior notice.


保修与退换货政策 (Warranty & Return Policy)

感谢您在 https://autogatemasters.easy.co/ 购物。凡从本网站购买产品，即表示您同意以下条款与条件：

1. 不接受退货与退款政策 (No Return, No Refund Policy)

  • 最终销售：一旦订单开始处理或包装已拆封，所有售出产品均不可退货且不可退款。
  • 个人理由：我们不接受因“改变主意”或“买错型号”而要求的退货。请在下单前务必确认产品与您的现有系统兼容。

2. 保修期限 (Warranty Period)

根据产品类别，我们提供以下有限保修：

A. 全套套件 (核心零件)

  • 电机 (Motor)、控制面板 (Panel) 及 变压器 (Transformer)：1年保修
  • 遥控器 (Remote)、接收器 (Receiver) 及 备用电池 (Backup Battery)：3个月保修

B. 零配件 (非全套购买的单件零件)

  • 所有单件零配件：3个月保修

C. 五金件与配件

  • 所有五金件及相关配件：无保修


3. 不在保修范围内的情况 (Warranty Exclusions)

若损坏是由以下原因造成，保修将自动失效：

  • 安装不当：接线错误或 DIY 自行安装导致的故障。
  • 使用不当：违规操作或系统超负荷运作。
  • 自然灾害：雷击 (Thunder)、闪电、水灾或天灾。
  • 外部因素：电压波动 (Electricity Surge)、电路板烧焦痕迹 (Burn Mark) 或 进水 (Water Intruder)。
  • 人为因素：物理损坏、擅自改装或由未经授权的人员进行维修。


4. 保修索赔流程 (Warranty Claim Procedure)

  • 运输费用：对于任何保修索赔或维修，将产品寄回我们维修中心的双程运费（往返）均须由客户全额承担。
  • 购买证明：所有索赔必须提供本网站发出的有效发票或收据。
  • 产品检测：EKO GATE ALUMINIUM SDN. BHD. 保留对产品进行检测的权利。若经检测发现损坏属于“不在保修范围”的情况（例如有烧焦味或进水迹象），保修索赔将被拒绝。


5. 最终决定权

EKO GATE ALUMINIUM SDN. BHD. (2019010314) 保留对任何保修索赔的最终解释权与决定权，并有权在不预先通知的情况下随时修改此类政策。